Getting cash with your Hispano Card
- Be sure the ATM displays at least one of our brand marks: Mastercard®, Maestro® or Cirrus®.
- Insert your card and select a language. Many ATMs offer a variety of languages, and English is always offered as an option on Mastercard/Maestro/Cirrus ATMs.
- Enter your Personal Identification Number (PIN). Follow the instructions displayed on the ATM screen to choose your account and the amount you wish to withdraw.
- The terminal will immediately process the transaction, and money will be dispensed in the local currency.
- Take your receipt. The transaction amount will be automatically deducted from your account.
- Observe your surroundings before using an ATM. If the machine is obstructed from view or poorly lit, visit another ATM.
- Shield the screen and keyboard so anyone waiting to use the ATM cannot see you enter your PIN or transaction amount.
- Put your cash, card and receipt away immediately. Count your money later, and always keep your receipt.
- If you see anyone or anything suspicious, cancel your transaction and leave immediately. If anyone follows you after making a transaction, go to a crowded, well-lit area and call the police.
- When using an enclosed ATM that requires your card to open the door, avoid letting strangers follow you inside.
- When using a drive-up ATM, make sure all passenger car doors are locked and windows are up.
- Do not leave your car unlocked or engine running when you get out to use an ATM.
- While many ATMs are available 24 hours a day, some may be open only during local business hours. To be on the safe side, plan your withdrawals ahead of time.
Protecting your card
- Keep your card in a safe place to avoid damage or theft.
- Memorize your Personal Identification Number (PIN). Never write the PIN down on anything in your wallet or on the card.
- When selecting a PIN, avoid numbers and letters that relate to your personal information. For example, don’t use your initials, birthday, telephone or Social Security number. If you have such a number, contact your bank and get a new PIN issued.
- Immediately report a lost or stolen card to your financial institution.
- To help guard against fraud, keep your ATM receipts until you check them against your monthly statement.
Tips when traveling abroad
- International ATMs may save you money. Withdrawals are dispensed in local currency and are debited from your account in U.S. dollars based on a favorable exchange rate.
- All Mastercard/Maestro/Cirrus ATMs feature easy-to-read instructions in English and the local language.
- Have your card out and ready to use.
- Some international ATMs are available only during normal business hours. Hours vary from country to country.
- Most international ATMs do not permit transactions involving multiple accounts. Most likely, your transaction will be routed to your primary account.
- Four-digit numeric PINs are standard in most countries.